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FAQ Delivery

Frequently Ased Questions

About Logistics of Delivery

Days between order and delivery

How many days between the order and the delivery ?

It depends on several factors :

 

The duration of the transport: if expected above 48 hours, the parcel will be sent on Monday or Tuesday, otherwise, the parcel can be also sent on Wednesday.

The peculiarity of the order: a product on catalog will be in stock and will thus be delivered in 5 days, whereas a specific product (for example : batch with a large number of cells ; cells in an early passage) will request more time, up to 15 days.

Delivery and preservation

How do you organize the delivery of your cells, in order to guarantee optimal preservation conditions ?

The transport and the delivery are essential phases for the quality of cells.

The first-time delivery is carefully prepared with you to avoid that the parcel remains blocked in any place: we check-up your reception hours, we ask you for a number where to contact you in case of problem.

 

The box of transport has been chosen after an internal validation pushed to guarantee the best preservation of our cells during the transport phase.

Our commitment ? To offer you high quality products associated with scientific and technical support.